Performance Measurement
Posted on February 26, 2008 - Filed Under Business | Leave a Comment
I. Introduction.
Historically, organizations have always measured performance in some way through the financial performance, be this success by profit or failure by liquidation. However, traditional performance measures based on financial information do not provide the help towards a business’s quality journey, because they do not give process performance and improvements which the customer sees. In a successful total quality business, performance will be measured by improvements across the whole business, as seen by all stakeholders.
II. Why measure performance?
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